Refund Policy

1.All sales are final

You can search and listen to the catalog for free before subscribing, so you can confirm what's available before you pay. Subscriptions are non-refundable. When you cancel, you keep access until the end of your current billing period; we do not provide partial or prorated refunds for unused time, and we do not offer trials or money-back periods.

2.Generated and exclusive tracks

You can generate a track and listen to it before deciding to purchase exclusive rights. Because you preview the track before you buy, exclusive purchases are final and non-refundable.

The only exception: if we ever have to remove a track you licensed exclusively — for example, in response to a rights or legal claim — your sole remedy is a refund of what you paid for that exclusive.

3.Immediate access (EU / UK / EEA)

Our tracks and generated content are digital content delivered immediately. By subscribing, downloading, or purchasing, you request immediate access and acknowledge that you lose any statutory 14-day right of withdrawal once access begins. You confirm this at checkout, where you also agree to this Refund Policy and our Terms.

4.Billing errors

This policy governs refunds for change of mind or dissatisfaction. Separately, if you believe you were charged in error — such as a duplicate charge — contact us and we will investigate and correct genuine billing mistakes.

5.Chargebacks

If you have a billing concern, contact us first at info@thestockmusic.com so we can help. Initiating a chargeback or payment dispute without contacting us first may result in suspension or termination of your account.